Legal Terms and Conditions

These Terms and Conditions set out the rules for using Palm Casino and explain the relationship between us and everyone who holds an account. They cover who may register, how accounts must be used, and the conditions that apply to payments, bonuses and other services. By registering or using Palm Casino, you agree to follow these terms and any conditions shown with a particular offer or payment method. Please read them before depositing or placing a bet. Access is not available from every country, and you must meet the eligibility requirements below to use the platform.

Accounts and eligibility

Who may register

You must be at least 18 years old and permitted to use online casino services in your location. Palm Casino does not accept users from the United Kingdom, United States, France, Spain, the Netherlands, Turkey, Belgium or Italy. Access from a restricted location is not permitted, even if you already have an account.

Your account

Only one account is allowed per person. Register with your own details, keep them accurate and do not share your account or device for account use. You are responsible for activity carried out through your account and for keeping your login details private.

Identity and address documents may be required. Accepted documents include a passport or driving licence and a utility bill. Complete any requested verification before expecting full account access.

Use of Palm Casino

Use the service for your own gambling activity only. Do not attempt to access it from a restricted country, use another person’s account or open additional accounts. Games, payment methods and offers are available only where permitted and may depend on your account status.

Set limits that suit you before playing. Deposit limits and time-outs are available through account settings. Gambling should not be treated as a way to earn income.

Bonuses and promotions

Each offer has its own eligibility rules, wagering requirements and expiry period. Read the conditions shown with an offer before opting in or depositing. Bonus funds and free-spin winnings may have different wagering requirements.

Some games do not count towards bonus wagering. A maximum bet applies while a bonus is active, and the amount that can be converted to withdrawable funds may be capped. Offers cannot be claimed through additional accounts or from restricted locations.

Deposits and withdrawals

Deposit and withdrawal options, minimum amounts and limits are shown in the cashier. Available methods include cards, e-wallets and crypto deposits, with bank transfer, e-wallet and crypto withdrawal options. Fees may apply to some deposit methods.

Withdrawals are subject to account verification, the applicable payment limits and any active bonus conditions. Processing times vary by method. Check the cashier details before making a transaction; payment options may not be available in every location.

Questions and disputes

If you have a question about an account transaction, game or offer, contact support through live chat or email. Include the relevant account and transaction details so the matter can be identified. Do not send your password. Applicable game, bonus and payment conditions will be considered when addressing a dispute.

Changes to these terms

We may update these Terms and Conditions. Check this page for the current rules before using your account, depositing or claiming an offer. If you do not agree with the applicable terms, stop using Palm Casino and contact support about your account.