iOS (iPhone / iPad) - install via App Store

iPhone Access Guide

1. Find the official site
   Open Safari and enter Palm Casino’s official website address. Check the spelling before continuing, and avoid app links from adverts or unofficial download sites.

2. Check App Store availability
   Palm Casino does not have a dedicated iOS app listed in the supplied information. Do not install an app claiming to be the official Palm Casino app; use the mobile website instead.

3. Add the site to your Home Screen
   In Safari, tap the Share button, then choose Add to Home Screen. Confirm the shortcut name and tap Add. This creates quick access to the mobile site, not an App Store installation.

4. Open the mobile site
   Tap the new Home Screen shortcut. The casino’s mobile website is designed for phone browsers and opens in Safari.

5. Sign in or register
   Choose Log in to access an existing account, or select Register to create one. Follow the on-screen steps and complete email verification if requested. Account access is restricted in the UK.

6. Confirm security and manage permissions
   Complete any security confirmation shown on screen. Allow camera access only if you choose to upload identity documents using your phone; review other permission requests before accepting them. You can change site permissions in your iPhone settings.

Android - install via Google Play

Android Access Guide for Palm Casino

1. Find the official site
   The supplied details describe Palm Casino, not a Palm Casino app. Palm Casino has no dedicated Android app, so use its official website rather than searching for an APK or an app-store download. Avoid files offered by third-party download sites.

2. Add the mobile site
   Open the official website in your Android browser. If you are in a permitted country, use the browser menu and select Add to Home screen to place a shortcut on your device; this opens the mobile website, not a separate app.

3. Open the casino
   Tap the new home-screen shortcut or return to the site in your browser. The mobile site is responsive and includes slots, live casino, table games, crash games and video poker.

4. Manage permissions
   Allow only permissions needed for a feature you choose to use. If you proceed with identity checks, your phone camera can be used to photograph and upload documents; you can leave camera access off until then.

5. Sign in or register
   Choose Sign in if you already have an account. Otherwise, select Register, enter your email, username, password and country, then accept the terms and verify your email using the link, which is valid for 24 hours. You must be at least 18 and may hold one account.

6. Complete verification if requested
   Verification may be requested after a deposit. Have a passport or driving licence and a utility bill ready; full access may take around 24-72 hours after KYC. Palm Casino blocks UK access, so registration and play are unavailable from a UK IP address. Do not try to bypass that restriction.

If you can’t find our app in your store

Can’t find the Palm Casino mobile app?

The app may not appear because of your store region settings or device compatibility. Palm Casino does not offer a dedicated app; use the mobile website instead.

• Check your account’s store region settings.
• Update your device’s operating system.
• Restart the app store or your device.
• Try searching for “Palm Casino” or open the casino website in your mobile browser.

Mobile bonuses & promotions

Some promotions are available specifically through the Palm Casino mobile app. Open the Promotions area to browse current offers, review upcoming deals and activate eligible bonuses from your account. App-only promotions appear with their key reward details, so you can see which offers need to be activated in the app before you participate.

Before taking part, open each promotion to check the reward, eligible games, activation steps and usage conditions. These details are shown in the promotion listing, so you can review the requirements before opting in or launching a game. Conditions can differ by offer; follow the terms displayed for that promotion.

• Check active and upcoming offers in the Promotions area.
• Open eligible games directly from an offer listing.
• Track progress towards bonus wagering requirements in the app.
• Review promotion status history for activated and completed offers.
• Check reward, expiry and activation details before opting in to each offer.

Payments & cashier in the app

In Palm Casino’s cashier, choose an available payment method, enter the deposit amount and confirm. Visa, Mastercard, Skrill, Neteller and supported cryptocurrencies are listed, with minimum deposits from €20. Check the requirements and eligibility conditions shown before confirming. Access is restricted in the UK, so deposits are unavailable from UK IP addresses.

Withdrawal requests can be made from the account area using an available method. Bank transfer, crypto and e-wallet options are listed, with minimums from €20 for crypto and e-wallets, and €50 for bank transfers. Track request status directly in your account. Processing times vary by method: crypto takes 10-60 minutes, while bank transfers take 3-5 days.

Security & login

Signing in to Palm Casino is designed to be straightforward while keeping your account protected. Additional verification may be requested when you use a new device or if activity appears unusual.

Manage security preferences and account settings from your profile. Optional notifications are available for important account events.

• Check that you are using a device you recognise before signing in.
• Complete any additional verification requested to help protect your account.
• Use the password recovery option if you cannot access your account.
• Review your security preferences and account details from your profile.
• Enable optional notifications to receive updates about important account events.