Palm Casino

Privacy Policy Details

We explain how we collect, use and protect personal data on this page. The policy sets out the types of information held, the reasons we process data, and the controls available to you. It covers account details, technical data, transactions and communications. Read the sections below for cookie use, third-party sharing and your rights. Contact support if you need clarification or want to exercise a right. This notice applies to data processed in connection with account registration, deposits, gameplay and customer service.

Types of data collected

We collect data required to provide casino services and to meet legal obligations. Data is gathered via forms, transactions, device signals and service interactions. Collection is limited to what is necessary for account operation, payments and security.

Personal data

Includes name, email, date of birth, address and ID documents supplied for verification. Also contact details and communications you send to support.

Technical data

Includes IP address, device type, browser, operating system, connection data and activity logs. Used for system performance, fraud prevention and security.

Transactional data

Includes deposit and withdrawal records, payment method details, bet history and balance information. Transactional records are kept for accounting and compliance.

How information is used

Account setup and verification. Payment processing and withdrawals. Fraud detection and security checks. Customer service and dispute resolution. Legal and regulatory compliance. Limited analytics and product improvement based on aggregated data.

Data protection and security practices

We protect data using SSL/TLS 1.3 with a Let’s Encrypt certificate and DDoS protection via Cloudflare. Technical and organisational measures are in place to reduce unauthorised access and data loss. Access to personal information is restricted and monitored as required for operational needs.

Cookies and tracking technologies

We use session and persistent cookies, analytics cookies and essential cookies for login and security. Tracking may include basic analytics and advertising identifiers. Manage cookie preferences in your browser or via account settings where available. Blocking cookies may affect site functionality.

User rights regarding your data

You may request access to, correction of or deletion of personal data. You can object to or restrict processing and withdraw consent where processing is consent-based. Submit requests to support with proof of identity. We will respond in line with applicable data protection law.

Data sharing and third parties

Data is shared with payment processors, identity-verification providers, game suppliers and service partners who act on our behalf. We also disclose information when required by law or to prevent fraud. Aggregated or anonymised data may be used without restriction.

Updates to the privacy policy

Policy changes are posted on this page with an effective date. Significant changes may be notified by email. Continued use of the service after updates indicates acceptance of the revised policy. Check this page regularly for the latest version.

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