Safer Gambling

We are committed to keeping play safe and controlled at Palm Casino. Our approach is practical: provide clear limits, easy account controls, and straightforward support options so customers can manage activity without fuss. Responsible play matters to us and forms part of how we operate daily. This page explains the Palm Casino Responsible Gambling approach, tools available in your account, how to spot risky behaviour and where to go for help if gambling stops being enjoyable or affordable. Read the options and act if you need to.

Palm Casino Responsible Gambling

Palm Casino Responsible Gambling is focused on prevention and support. Guidance is factual and operational. Controls are available in-account and through recognised external services. Use the tools we offer or contact support for assistance.

Player Protection Principles

Protection is based on clear limits, identity verification, and prompt support. We encourage self-monitoring, transparency in account actions and respect for legal age and regional rules. Safety measures are applied consistently.

Tools to Manage Gambling Activity

Deposit and Loss Limits

Set daily, weekly or monthly deposit limits from your account. Loss limits can be applied to cap total losses over chosen periods. Limits are adjustable but changes may have a delay to prevent impulsive increases.

Time Limits and Session Controls

Use session reminders and daily play-time limits. Session reminders prompt you after a defined period. Time-outs for short breaks are available and can be activated in settings.

Self-Exclusion

Self-exclusion can be activated for fixed periods or permanently. We provide links to national schemes such as GamStop and can block access to your account immediately on request.

Recognising Signs of Problematic Behaviour

Warning signs include chasing losses, frequent large deposits, borrowing to fund play, neglecting responsibilities and mood changes linked to gambling. If you notice these behaviours in yourself or someone close, consider using limits or self-exclusion right away.

Guidance for Staying in Control

Practical steps: set strict deposit budgets, schedule play-free days, avoid gambling under stress or while impaired, and keep gambling separate from essential expenses. Use account tools before you need them and review limits regularly.

Professional Help and Support Organisations

Contact BeGambleAware and GamCare for confidential advice and treatment options. For immediate support, reach out to local helplines or speak to our support team to access exclusion or referral options. Emergency services should be contacted if there is an immediate risk to safety.